Do you remember the rather bizarre statement made by Donald Rumsfeld about the Iraq War? He said something along the lines of "There are known knowns, there are known unknowns and there are unknown unknowns." He was paraphrasing an interesting and useful concept that I have chosen to form the basis of this blog and it goes like this........

I was working with the NPSA (National Patient Safety Agency) earlier this week advising them on the introduction of Design into Patient Safety. Obviously, our focus was on Process Design and how effective processes can also be safer....and safer environments also more productive.